You have the right to revoke the agreement within a period of 14 days without giving any reason. The revocation period will expire 14 days after the day you, or a third party designated by you, who is not the carrier, has taken physical possession of the goods.
To exercise the right of withdrawal, you must inform us (Chesterfield B.V., Franklinstraat 4a, 7903 AC Hoogeveen, Netherlands) of your decision to revoke the agreement by an unequivocal statement (such as a letter sent by post, fax or e-mail). You may use the enclosed model withdrawal form (PDF), but it is not obligatory.
To meet the revocation deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the expiration of the withdrawal period.
Custom-made products are excluded from the right of withdrawal. Custom-made products are those that are produced specifically for you or the order and differ from the standard version.
Consequences of withdrawal If you revoke the agreement, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days after the day on which we are informed about your decision to withdraw from this agreement. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this agreement to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods. We estimate this to be approximately €100. Alternatively, you may choose to have the goods collected. The cost of collection is €100 and is borne by you. This applies to collection of goods in the Netherlands (excluding islands). If special equipment (such as hoists etc.) or extra personnel is needed due to the floor not having a usable lift, these costs are also borne by you.
You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Address for returning goods:
Business name: Chesterfield B.V. Address: Franklinstraat 4a 7903 AC Hoogeveen